Modernizing a claims-processing core: a phased migration
A 20-year-old claims engine, decomposed into services over five slices, with an agent handling first-pass document review by the final phase.
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What this looks like end to end.
Engagement patterns and platform work from across insurance, logistics, and internal engineering — from starting point to the slice where an agent, or a shared module, first earned its place.
From ticket queue to agent workflow in dispatch
Replacing a manual dispatch queue with an agent-assisted workflow that cut average routing time while keeping a human approval step.
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TraceFlow: a one-dependency observability starter
Turning the tracing, metrics, and logging plumbing we rebuilt on every engagement into a single Spring Boot starter, backed by 130+ tests.
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Let's talk through where a first slice would sit.
We'll be direct about what's realistic in the first quarter.